// legal

Refund & Cancellation Policy

Last updated July 29, 2026

Cancellation

You can turn off renewal at any time from your billing page. Because passes are paid for a fixed period and never charge automatically, cancelling simply means you will not be billed again — you keep full access until the pass expires. Nothing is taken away on the day you cancel.

Refunds

If the platform is not for you, email support@asecurity-global.com within 7 days of your payment and we will refund it in full, provided you have completed fewer than three rooms in that period.

After 7 days, or once substantial content has been consumed, passes are non-refundable — the material is delivered immediately and cannot be returned.

Duplicate or failed payments

If you were charged twice, or paid by UPI but your pass did not activate, email us with the transaction reference. Duplicate charges are refunded in full. UPI transfers are verified manually, usually within a few hours.

How refunds are paid

Refunds go back to the original payment method. PayPal refunds typically appear within 5–10 business days; UPI refunds are usually credited within 3–7 business days.

Exceptions

We do not refund accounts terminated for breaching our Terms of Service — in particular, using what you learn here to attack systems you do not have permission to test.